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FAQ

Mail Component

Common Errors When Using the
Microsoft SMTP Virtual Server

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Chilkat Mail works well with the Microsoft SMTP Virtual Server on Windows 2000 and XP -- when the SMTP server settings are set correctly. This page describes the common errors that occur when the SMTP server is not setup properly. To view the SMTP server properties, start the Internet Information Services MMC snap-in, and right-click on Default SMTP Virtual Server. This should bring up the following dialog:

Click on "Authentication", and you will see this:

Chilkat Mail v3.0 will support all the settings, but for now, only Anonymous Access and Basic Authentication (without TLS encryption) are supported. If Basic Authentication is checked, and you forget to provide a SMTP username and password, you will get this error:

<SendEmail>
    <SMTP_Connect>
	<info>Connecting to SMTP server localhost:25</info>
	<smtp_host>localhost</smtp_host>
	<smtp_port>25</smtp_port>
	<smtp_user></smtp_user>
	<login_method>LOGIN</login_method>
	<expected_response>334</expected_response>
	<got_response>501 5.7.3 Cannot decode arguments</got_response>
	<error>Failed to get response to login name</error>
	<info><![CDATA[220 CHILKAT700 Microsoft ESMTP MAIL Service, Version: 6.0.2600.1 
ready at Tue, 5 Mar 2002 23:06:56 -0600 250-CHILKAT700 Hello [127.0.0.1] 250-AUTH=LOGIN 250-AUTH LOGIN 250-SIZE 2097152 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-8bitmime 250-BINARYMIME 250-CHUNKING 250-VRFY 250 OK AUTH LOGIN 334 VXNlcm5hbWU6 501 5.7.3 Cannot decode arguments]]></info> <info>Failed to login using LOGIN method</info> </SMTP_Connect> <error>Failed to connect to SMTP server.</error> </SendEmail>

If you provide a password, and it is incorrect, then you will see this error:
<SendEmail>
    <SMTP_Connect>
	<info>Connecting to SMTP server localhost:25</info>
	<smtp_host>localhost</smtp_host>
	<smtp_port>25</smtp_port>
	<smtp_user>asdf</smtp_user>
	<login_method>LOGIN</login_method>
	<expected_response>235</expected_response>
	<got_response>535 5.7.3 Authentication unsuccessful</got_response>
	<error>Failed to get response to login password</error>
	<info><![CDATA[220 CHILKAT700 Microsoft ESMTP MAIL Service, Version: 6.0.2600.1 
ready at Tue, 5 Mar 2002 23:09:18 -0600 250-CHILKAT700 Hello [127.0.0.1] 250-AUTH=LOGIN 250-AUTH LOGIN 250-SIZE 2097152 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-8bitmime 250-BINARYMIME 250-CHUNKING 250-VRFY 250 OK AUTH LOGIN 334 VXNlcm5hbWU6 334 UGFzc3dvcmQ6 535 5.7.3 Authentication unsuccessful]]></info> <info>Failed to login using LOGIN method</info> </SMTP_Connect> <error>Failed to connect to SMTP server.</error> </SendEmail>
If you click on "Connection...", you will see this dialog:


If your program is trying to connect to the SMTP server from a computer that is excluded from access,
you will get this error:

<SendEmail>
    <SMTP_Connect>
	<info>Connecting to SMTP server localhost:25</info>
	<smtp_host>localhost</smtp_host>
	<smtp_port>25</smtp_port>
	<smtp_user></smtp_user>
	<error>The peer has closed the socket (TCP) connection</error>
	<error>Socket is no longer readable</error>
	<error>Failed to get initial response</error>
    </SMTP_Connect>
    <error>Failed to connect to SMTP server.</error>
</SendEmail>

If you click on "Relay...", you will see this dialog:

You will get the following error if in violation of the relay restrictions you have setup, or if the recipient's domain is not in the list of domains served by the SMTP server:

<SendEmail>
    <SMTP_Connect>
	<info>Connecting to SMTP server localhost:25</info>
	<smtp_host>localhost</smtp_host>
	<smtp_port>25</smtp_port>
	<smtp_user></smtp_user>
	<login_method>NONE or already authenticated</login_method>
	<info>CONNECTED to ESMTP server localhost:25</info>
    </SMTP_Connect>
    <subject>This is the email subject</subject>
    <from>chilkat_software@yahoo.com</from>
    <recipients>
	<expected_response>250</expected_response>
	<got_response>550 5.7.1 Unable to relay for matt@chilkatsoft.com</got_response>
	<error><![CDATA[Failed when sending RCPT TO:<matt@chilkatsoft.com>]]></error>
	<bad_address>matt@chilkatsoft.com</bad_address>
    </recipients>
    <error>Send failed.</error>
</SendEmail>

 

 

 


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